Frequently asked questions
Replacements and / or refunds.
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. if the shipment details were incorrect, or if you ordered the wrong size or color, Pickapok is not responsible and will not offer replacements or refunds.
However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues, and such.
If issues arise with a replacement order, we can offer you a refund to your Balance or replacement with a new order of the same product.
Please feel free to contact to Pickapok with all the necessary information and photographic evidence, we will do everything possible to correct the situation and provide the most suitable solution to you, depending on if the replacement or a refund is eligible or not.
Which printing technique Pickapok is using?
Direct-to-garment printing (DTG) is a process of printing on textiles using specialized aqueous inkjet technology. DTG printers typically have a platen designed to hold the garment in a fixed position, and the printer inks are jetted or sprayed onto the textile by the print head.
How long it would take for my product to be shipping ready?
Fulfillment of order generally takes 7 days. This means your order would be printed, checked, and shipped. In addition, holidays and high volume seasons may cause production times to be slower than the listed average.
Reasons for orders being in production longer than usual:
*The garment is out of stock and needs to be ordered in. (If the delay is just a few days, the Print Providers do not necessarily inform Pickapok.)
The order did not pass the post-production quality check and needs to be reprinted to ensure that only the highest quality product is shipped out.
If there is an issue with an item in the order, the whole order will be delayed.
Large orders of 12 items or more may take additional production time.
Garment Printing Wash and Care Guide
When handling your printed garments it’s important to treat them with extra care and take into account our advice outlined below. Though each printing technique is different and produces a print that might be more or less resistant than others, we always recommend washing the item inside out and on a low temperature.
There’s nothing more exciting than receiving your Garment Printing order, but don’t forget to read these instructions for washing your items – so you can be sure they last well and stand the test of time. Many people don’t realise, but printed t-shirts need to be treated slightly differently to regular t-shirts – so it’s key to read the information below to ensure you’re looking after your printed items well.
When handling your printed garments it’s important to treat them with extra care and take into account our advice outlined below. This is to ensure you can enjoy your item for a long time, and that it offers the most value to you.
Though each printing technique is different and produces a print that might be more or less resistant than others, we always recommend washing the item inside out and on a low temperature.
You can take a look at our full Wash & Care instructions below. As always, if you have any questions or queries, just drop us a message or phone call, we’re always happy to help.
Step 1: Wash and dry your items inside out
This is a simple but effective step in your washing routine that can help make your printed and personalised clothing last longer. By turning the items inside out you’re protecting the print and stopping other items from interfering with the design, or damaging it.
Step 2: Wash your garment on a low temperature
Washing on a low temperature is the most risk-free way to wash an item using your washing machine. High temperatures can damage items, so keeping your machine on a low-heat or cold wash can ensure the print and material are protected during the cycle.
Step 3: Don’t add extra spins
It’s tempting to add extra spins to your washing machine’s cycle but we advise against it when washing printed garments.
Step 4: Do not tumble dry
Air drying is always preferred when your cleaning and drying your personalised printed garments. The best way to dry these items is to air-dry them on a clothing drying rack, or outside on a washing line. These methods of drying give the best results and also protect the printing.
Step 5: Always iron inside out
Prints can get caught on irons, and will often be damaged by direct heat – so always iron your garments inside out to protect them! We also recommend putting your iron down to a lower heat the first time you iron the item, so you don’t accidentally apply too much heat to the area.
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